Terms of Service

1. About Us

Helanka Vacations (Pvt) Ltd is a licensed tour operator registered in Sri Lanka under the Sri Lanka Tourism Development Authority (SLTDA). We act as an intermediary between travelers and local service providers including hotels, transport operators, and activity providers. While we carefully select and monitor our partners, we are not directly liable for services rendered by third-party providers.

2. Booking & Confirmation

Bookings can be made through our website, via email, or through WhatsApp. A booking is confirmed only after we issue a quote and you accept it, and we receive the required deposit payment. Deposit amounts are specified in your personalized quote and are typically 30% of the total trip cost.

We recommend booking at least 30 days in advance. Late bookings are subject to availability and may incur additional charges.

3. Payment

Payments are processed securely via PayPal. All prices are quoted in US Dollars (USD) unless otherwise stated. The remaining balance is due prior to your arrival date as specified in your booking confirmation.

If you prefer to pay via bank transfer, please contact us for our banking details. Bank transfer payments must be received at least 14 days before the travel date.

4. Cancellation Policy

For full details on cancellations, refunds, and no-show policies, please see our Cancellation Policy.

5. Travel Documentation

It is your responsibility to ensure that you hold a valid passport (with at least 6 months validity from the date of entry) and any required visas for Sri Lanka. Helanka Vacations is not liable for any issues arising from inadequate travel documentation.

We recommend that you check the latest entry requirements with your local embassy or the Sri Lanka Department of Immigration & Emigration before traveling.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance before your trip. Your policy should cover medical expenses, trip cancellation, lost luggage, and personal liability. Helanka Vacations does not provide travel insurance and is not responsible for any losses not covered by your insurance.

7. Liability

Helanka Vacations shall not be liable for any injury, damage, loss, delay, or irregularity arising from acts of God, force majeure, war, civil unrest, natural disasters, pandemics, government actions, weather conditions, or any other events beyond our reasonable control.

Our liability for any claim is limited to the total cost of services booked through us. We are not liable for consequential, indirect, or special damages.

8. Price Revisions

Prices are subject to change due to fluctuations in exchange rates, fuel surcharges, or government-imposed taxes and levies. Once a quote is accepted and the deposit paid, we will absorb price increases up to 2% of the quoted total. Increases beyond 2% will be communicated to you before any additional charges are applied, and you will have the option to cancel for a full refund.

9. Changes to Your Booking

If you wish to modify your booking after confirmation, please contact us as soon as possible. We will do our best to accommodate changes, but they are subject to availability and may incur additional costs. Changes requested within 14 days of travel may not be possible.

10. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Contact

If you have questions about these terms, please contact us at info@helanka.co.